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ERR_SHMPLATFORMMISMATCH error occuring on an active system

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Hi

 

One of our databases has started to log the following error:

 

ERR_DBMSRV_NOSTART: Could not start DBM server.

ERR_SHMNOTAVAILABLE: Shared memory not available

ERR_SHMPLATFORMMISMATCH: Shared Memory from different platform Unknown (0x00) (expected WIN32, AMD64)

 

The database is still running (and has been for a couple of weeks prior to the start of the error)  but we can't connect with the DBMGui and DBMcli.  All SQL connections are OK (SQLCli and SAP).

 

Two questions:

 

1) How is the best way to restart the system???  I thought, stop maxdb and all other maxdb services.  Remove the shm and shi files (posted in another thread) and then restart.

 

2) What may have caused this error??

 

Regards

 

Doug


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