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error msg: XSERVER might be inactive

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Hi , I encounter an error when I tried connect to a remote MAXDB database from my own computer:

 

I am using below command to connect :

 

dbmcli -d db_name -n server_name -u user,password

 

and I received following error message:

 

*Error! Connection failed to node *** for database **:

XSERVER might be inactive

 

Does anybody know how to troubleshoot this issue? Appreciate your help in advance


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