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User event dispatcher is configured but still not receiving alert mails

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Hi Folks,

 

We have configured the user event dispatcher on livecache system with MAX DB database though dispatcher is activated but we are not receiving alerts on mail. In run directory M:\sapdb\SID\data\wrk\SID dbm.cfg is created with the following parameters

 

DBADTL              =1

AUTOSAVE            =1

RunEventDispatcher  =yes

SDBED_SMTPSENDERAD  =SID-Sandbox-LiveCache@company.com

SDBED_SMTPSERVERS   =smtphost.company.com:25

RunUserDispatcher   =yes

 

Also dbm_whitelist.cfg is created using user SIDADM but there is no entry in file it is empty. We have configured the following alerts

 

0000000001.((Name == "Offline") && (Priority == 3))=sdbmail "<subject>Test</subject> <body>The database name is $DBNAME$</body> <recipient>ashans@company.com</recipient>";

0000000002.((Name == "Online") && (Priority == 3))=sdbmail "<subject>Test</subject> <body>The database name is $DBNAME$</body> <recipient>ashans@company.com</recipient>";

FILEVERSION=7.9.08.29

 

entries are there in dbm_ed_user.cfg file.

 

Whenever i bring down/up the MAXDB database i supposed to get an alerts but I am not receiving any alert on recipient address and in logs i did not find any error. Can you please let me know if i missed any point.

 

Thanks

Ashish


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